Frequently Asked Questions

Where are you located? Do you offer hand delivery?

We are located in central New Bern, NC at 3515 Trent Road. We offer free delivery in New Bern and a modest delivery fee outside of Craven County within a 30 mile radius. If shipping is needed, we can ship via UPS, USPS or FedEx. Shipping rates for online purchases are determined at checkout.

Return Policy?

Due to the unique nature of our gifts, all sales are final. We take care to ensure your gift is packaged beautifully and safely so that when it arrives, you will be completely satisfied. If anything is broken or damaged, please contact us immediately.

My order is a gift. Can you make sure not to include any packing slip or receipt in my delivery?

Of course. Due to the nature of the gift, none of our hand delivered or pick-up-in-store gifts include receipts or packing lists unless requested. Please note that we can include a hand-written note upon request, so let us know at time of order if this is needed.

When and how will my order ship?

We try to ship in-stock items within 2 business days of purchase. Custom orders may vary in production time, depending on the item and quantity needed. Much of what we carry at Small Batch is hand-crafted, so if we do not have the item(s) in stock, production time typically ranges from 2-4 weeks. We will let you know if there is a longer lead time or if the item is discontinued.

Do you offer free shipping on sale items?

We do not offer free shipping on sale items due to the discount already offered. 

How will my gift(s) be packaged and wrapped?

All of our gifts are packaged in high quality Kraft boxes that are tied with a grosgrain or satin ribbon. All of our pre-designed favorites are wrapped as pictured. To customize wrapping, please contact us. We are happy to offer hand-written notes at no additional charge upon request.

Can I customize my gift box?

Yes! We love creating unique gifts and work with all budgets and aesthetics. There is nothing more fun than giving or receiving a one-of-a-kind gift. Complete our Specialty Gifting Inquiry Form or contact us directly to get started!

Can I add a personal item not available in-store at Small Batch?

We love adding personal touches to all the gifts we create and go to great lengths to find meaningful items from our shop to include. However, we are happy to include one of your own items to make your gift even more meaningful. Please contact us for a quote and find out more about our design process!

Can I add a personalized note?

Yes! At checkout, under “please leave special instructions below,” you can add a personalized message that you would like to include with your gift. We will hand write the message on our stationery. If you prefer to use any of our for-purchase cards, please add the card to your cart and let us know in the special instructions box to use it with the gift!

What custom gifting services do you offer?

The sky’s the limit! We offer custom gifting for Corporate, Wedding, Social events as well as every day gifting. We love helping our clients find and give the perfect gift. If you can’t make it to the shop, give us a call and we’re happy to assemble a few options for you to review. We just need to know the budget and a couple of things about the recipient so we can get started in the right direction. We’ll text or email you a picture for approval and go from there!

Do you offer wedding welcome gifts?

Congrats! We’d love to help you say “I Do!" Visit our Wedding Specialty Gifts for more information or fill out our Specialty Inquiry Form to customize a gift for your wedding guests. We offer gifts for the bridal party, groomsmen and wedding guests, so you can rest easy knowing your guests feel welcomed and appreciated.

Do you offer wedding/party favors?

We can help curate gifts for any aspect of your wedding planning needs, including wedding/party favors. We can help select gifts that can be personalized or help find something that is equally as special without any customization. It’s up to you!

Can you create event maps, and weekend itineraries for our welcome or event gifts?

Yes we can! Our sister company, Trade Ideas, is located right next door, so we offer a full range of design capabilities. We have “ready to customize” design options, but can create something uniquely yours! We can create maps, itineraries and/or directions for your guests. The lead time for this request is a minimum of three weeks, so please plan accordingly.

Do you offer client gifting for business and industry professionals?

Corporate gifting is the core of our business. We have lots of experience designing and creating these kinds of gifts, so please contact us to get started. We curate gifts within any budget and can package them for you as well as design and produce custom gift tags with your company logo and message. We offer hand-delivery as well as shipping within the continental US.

Can you include my logo or branding in your design?

Absolutely, your logo can be included. We have the privilege of being located next door to our sister company, Trade Ideas, which specializes in logo, website and branding design, so we can cater to any of your business needs. Our custom packaging can also include your logo on tags and/or boxes for that extra special touch. Setup fees and production are additional if this option is required.

What if I need to order a large quantity or for a specific date?

Please contact us directly for gifts needed in quantities larger than 12, for custom gifting options or for time sensitive orders. We do our best to honor volume discounts where applicable and will work to find gifting options that will meet your deadline. Larger quantities require a minimum of 5 business days to ship; actual lead times will be determined at time of request.

I make, represent or love a product that I think would be perfect for Small Batch:

One of our favorite things to do is discover new products for our curated gifts and for our shop. Contact us so we can get to know you and your work!

I am interested in featuring Small Batch for a styled photoshoot, blog post, or magazine feature. How can I get in touch?

We would love to collaborate, send us a note, drop us a line or stop by!